How to Edit Orders In OMS |

Editing Orders — How To Guide

This guide explains how OMS users can edit existing orders, update product/SKU details, reduce item quantity, adjust price, shipping and discounts, change payment method, and add new SKU/items before fulfillment.

Overview

The OMS allows users to edit orders during key operational stages to ensure accuracy before fulfillment. Order editing is supported in the following tabs:

Pending Orders
Assign Location

Users can modify customer details, product information, pricing, payment method, and other editable order information. These edits should be completed before the order moves into a non-editable fulfillment stage.

How to Edit an Existing Order

Step 1: Open the Order

Navigate to Order Management
Open any editable tab (Pending Orders, Assign Location, Courier Booking)
Click on the Order ID

Step 2: Click the Edit Button

Click on the Edit button
All editable fields will become active

Step 3: Update Required Details

You can update customer information such as name, phone number, address, city, and other available editable fields.

Step 4: Save or Cancel Changes

Click on the tick (✓) icon to save changes
Click on the cross (✕) icon to discard changes

Result

All changes will be saved and reflected in the order.

Editing Product (SKU / Item) Details

Step 1: Open the SKU Edit Option

Inside the order, click on the Edit icon next to the product/SKU

Step 2: Modify Product Details

You can update:

SKU
Quantity To increase → Add quantity
Weight
Price

Additional Options

Update changes on sales channel
Notify to Customer

Important Notes:

SKU must exist on the sales channel (e.g., Shopify), otherwise update will fail
Only COD orders can be synced with sales channel
Title and price cannot be updated on sales channel

Click Update to apply changes

How to Reduce Item Quantity

Click on Reduce Quantity
Update Quantity
Enter the updated quantity
If you enter 0, the product will be removed from the order
Click on the Update button

Step 2: Review the Confirmation Pop-up

A pop-up will appear asking whether the reduced quantity should be added back to the sales channel

Check the option
→ Reduced quantity will be added back to the sales channel inventory
Uncheck the option
→ Quantity will only be reduced in the order

Final Outcome

If quantity is reduced → Order updates accordingly
If quantity is set to 0 → Product is removed from the order
Changes are saved based on your selection for sales channel sync
- The product will appear highlighted (red outline) indicating removal