Order Management Tabs |

Order Management Tabs

Purpose: This page explains the tab-wise operational views available in Order Management and how each tab supports order processing, fulfillment, returns, refunds, and audit workflows.

Overview

The Order Management tabs provide filtered operational views of orders based on their current status in the lifecycle. These tabs help teams quickly identify the orders they need to act on, reduce manual filtering, and maintain clear ownership across fulfillment, courier, return, refund, and archive stages.

Tab-wise Operational Views

Tab	One-Line Purpose
All Orders	Provides a complete unified view of all orders across every status in the system
Pending Orders	Displays orders that have been created and are awaiting initial processing or verification
Assign Location	Shows orders that require assignment to a specific store, warehouse, or fulfillment location
Courier Booking	Lists orders that are approved and ready for courier booking initiation
Awaiting Approval	Displays orders pending approval from the store manager before further processing
Pending Pickup	Shows orders that have been booked with courier but are still awaiting physical pickup
Dispatched	Contains orders that have been successfully handed over to the courier partner
Delivered	Displays orders that have been successfully delivered to the customer
Return In Transit	Shows returned orders currently in transit back to origin or warehouse
Return Verification	Lists returned orders that are under verification for condition, accuracy, or eligibility
Return Accepted	Displays returns that have been successfully verified and accepted into the system
Pending Refund Orders	Shows orders for which refund initiation has been triggered but not yet processed
Refunded Orders	Contains orders where refund has been successfully completed and processed
Cancel Orders	Displays all orders cancelled at any stage of the lifecycle including customer, SM, or EBM cancellation
Archive Orders	Contains completed, closed, and historical orders retained for record and audit purposes

Usage tip: Use the tab that matches the order’s current lifecycle stage instead of relying only on global search. This helps operational teams prioritize pending work, identify blockers, and avoid processing orders from the wrong queue.

Recommended Usage

Use Case	Recommended Tab(s)
Review all activity or investigate a specific order	All Orders
Process new orders before fulfillment	Pending Orders, Assign Location, Awaiting Approval
Prepare and monitor courier handover	Courier Booking, Pending Pickup, Dispatched
Track completed deliveries	Delivered
Manage return and refund workflows	Return In Transit, Return Verification, Return Accepted, Pending Refund Orders, Refunded Orders
Review cancelled or historical records	Cancel Orders, Archive Orders

Operational Significance

The tab-based structure in OMS is designed to streamline high-volume order operations by enabling:

Segmented visibility of orders based on lifecycle stage
Faster operational routing for fulfillment, logistics, and finance teams
Reduced dependency on manual filtering or search-based workflows
Clear separation between active, transitional, and historical order states
Improved governance and tracking across multi-stage order processing flows

This structure ensures that every operational team interacts only with the subset of orders relevant to their responsibility, thereby increasing overall system efficiency and reducing processing delays.