Return Verification — How-To Guide |

The Return Verification tab helps teams verify and process returned orders after the merchant physically receives them.

This module allows operations teams to:

Verify returned orders
Accept returns
Process refunds
Rebook delivery-failed orders
Close return orders
Manage inventory and sales adjustments

The Return Verification process ensures all returned orders are audited before final closure or refund processing.

Access Path

Navigate to:
Orders → Orders Management → Return Verification

Purpose of Return Verification

The Return Verification tab helps operations teams:

Validate physically received returns
Confirm product condition through QA checks
Manage refund workflow
Rebook customer orders if required
Update sales channel inventory accurately
Maintain return auditing and reporting

Key Functionalities

Return Accepted

Mark orders as Return Accepted after successfully verifying returned items.

Once marked:

The order moves into the Return Accepted tab
Inventory and operational status are updated accordingly

Pending Refund

Move orders to the Pending Refund tab when the return has been received but the refund still needs to be processed.

This indicates:

The returned order has been physically received
Refund has not yet been processed

This provides visibility to finance and operations teams for pending refund actions.

Revert to Pending Return

Open the order and revert it to Pending Return status if:

The returned shipment was not actually received
Incorrect return processing was performed

After reverting:

The order moves back into Return In Transit

Rebook Order

Move the order to Booking status when it needs to be shipped again.

This is useful when:

The order delivery failed
The merchant received the parcel back
The customer requested re-delivery

The order will move back into:
Courier Booking

From there, the order can be booked again for shipment.

Bulk Actions

Bulk actions allow users to process multiple return orders simultaneously.

Bulk Action	Purpose / Description
Return Accepted	Marks multiple orders as Return Accepted
Close Orders	Closes selected return orders
Generate OE Slips	Generates OE slips in bulk
Add Tags	Adds tags to multiple orders
Pending Refund	Moves multiple orders into Pending Refund

Important Note — Sales Impact

If orders are marked as Closed in bulk:

The sales value is deducted from the sales channel.

If orders are not closed:

Sales channel values remain unchanged.

This ensures accurate sales and accounting reconciliation.

Upload Actions

Users can also perform all major operations through bulk file uploads.

To access:
Upload Actions → Select Required Upload Type

Available Upload Actions

Upload Action	Description
Upload Bulk Return Accepted File	Marks orders as Return Accepted in bulk
Upload Bulk Close Orders File	Closes orders in bulk
Upload OE Slip File	Generates OE slips in bulk
Upload Tags File	Adds tags to orders in bulk

Process Flow

Navigate to Orders → Orders Management → Return Verification
Apply filters to search required orders
Open order for detailed verification if required
Perform actions:
- Return Accepted
- Pending Refund
- Revert to Pending Return
- Rebook Order
Use Bulk Actions for multiple orders
Use Upload Actions for bulk file processing
Generate reports if required

Order Transition Flow

Action	Status Movement
Return Accepted	Return Verification → Return Accepted
Pending Refund	Return Verification → Pending Refund
Revert to Pending Return	Return Verification → Return In Transit
Rebook Order	Return Verification → Courier Booking
Close Order	Final return closure with sales adjustment

Reports & Auditing

The Return Verification tab also supports:

Returned Orders Report
Review Report

Reports can be generated using:

Date filters
Courier filters
Tags
Sales channels

Purpose of the Return Verification Tab

Purpose	Explanation
Verify Returns	Confirms returned products are physically received
QA Validation	Ensures product condition verification
Refund Management	Tracks pending and completed refunds
Rebooking Support	Allows rebooking of delivery-failed orders
Inventory Accuracy	Maintains accurate inventory and sales data
Reporting & Auditing	Supports operational and financial reporting