Return In Transit — How To Guide |

The Return In Transit tab displays orders where a return has been initiated and the shipment is moving back to the merchant. Use this module to track, process, and complete return shipments.

1. Overview of the Return In Transit Tab

This section lists orders currently in return transit. You can filter, search, and generate reports using multiple parameters.

Filters Available

Filter Type	Description
Order ID	Search by unique order identifier
Tracking ID	Search by return shipment tracking number
Courier	Filter returns by courier service
Date Range	Filter by return initiation or movement date
Customer Details	Filter by customer name, phone, or email
Return Reason	Filter based on selected return reasons
Tags	View orders with specific tags (QA Verified, Rejected, etc.)

2. Bulk Actions

Bulk actions allow you to process multiple return orders simultaneously.

Bulk Action	Purpose / Description
OE Slips	Generate OE slips for selected return shipments. Useful for documentation and internal tracking.
Returns	Move the selected return orders to the next processing stage.
Return OE Slips	Generate OE slips specifically for return orders.
Return AWB Slips	Generate courier slips specifically for return orders.

3. Upload Actions

Upload Action	Description / Purpose
Upload Bulk Return File	Used to upload return updates in bulk. Ideal for large datasets.
Upload to Add Tags	Adds or modifies tags for multiple return orders at once. Helps in categorizing returns (QA Verified / QA Rejected, etc.)

4. Inventory Add-Back via Scanning

Return In Transit also allows scanning orders to add stock back to the sales channel.

Purpose of Scanning in Return In Transit

Purpose	Explanation
Restore SKU inventory faster	No need to manually open each order
Prevent stock mismatch	Ensures real-time adjustment of available stock

How It Works: Scanning for Inventory Add-Back

Go to the Return In Transit tab.
Turn on the Scanning toggle.
Scan the Order ID.
The system will:
- Identify the returned SKU(s).
- Add them back to the sales channel inventory, if enabled.
- Update the return status accordingly.

Inventory add-back via scanning works only for orders that have already been physically received by the merchant.

Return Received

When the merchant physically receives the returned item, they use this action.

Field / Option	Description
Return Reason	Select the correct reason why return has been received.
Tags	Add QA tags such as QA Verified, QA Rejected, Damage, Wrong Product, etc.
Return Stock to Sales Channel(checkbox)	If checked → returned stock quantity will be added back to sales channel inventory.

Outcome after Return Received:
The order moves from Return In Transit → Return Accepted if Auto Verification is enabled in the settings.
If Auto Verification is not enabled, then the order will move into the Return Verification tab for manual verification.

5. Purpose of the Return In Transit Tab

Purpose	Explanation
Track Active Returns	Provides full visibility of all return shipments.
Validate Returned Items	Ensures merchant receives correct items (via tags & QA).
Complete Return Flow	Moves order smoothly from Delivered → Return Transit → Return Accepted .
Inventory Accuracy	Allows re-adding SKU quantity back to the sales channel.
Reporting & Auditing	Export return reports for accounting and operations.