Refunded Orders — How To Guide

Overview

The Refunded Orders tab in OMS displays all orders that have been successfully refunded and provides a historical record for tracking completed refund transactions.

Once an order is moved here:

• It is considered finalized.

• No further refund processing is allowed.

• Only tracking and archival actions are permitted.

  

Access Path

Navigate to:
Orders → Orders Management → Refunded Orders

Understanding Refunded Orders

Orders appear in this tab after being marked as Refunded in the Pending Refund Orders tab.

This tab:

• Consolidates all refunded orders in one place.

• Supports reporting and reconciliation.

• Maintains refund history for audit purposes.

Key Functionalities

View Refunded Orders

Users can:

• View all successfully refunded orders.

• Track refund history.

• Check order-level refund status.

View Refunded Amount (Order Additional Details)

By opening an order and navigating to Order Additional Details, users can:

• View the exact refunded amount for the order.

• Identify whether the refund was full or partial.

• Use the details for financial reconciliation and auditing.

  

Archive Orders

Users can archive refunded orders for cleanup and record management.

How to Archive an Order

1. Open the order from the Refunded Orders tab.

2. On the Order Details page, locate the Archive button at the bottom-right corner.

3. Click Archive.

After archiving:

• The order moves to the Archived Orders tab.

• It is removed from active refunded listings.

Important Notes

Purpose of the Refunded Orders Tab