Return Verification - CRM

In the Return Verification stage, the warehouse or operations team performs a physical inspection of the returned item before approving the return.

Verification Checklist

During inspection, scan the returned item and verify the following:

• The returned item matches the original order.

• The product condition aligns with the selected return reason.

• The returned quantity matches the declared quantity.

• The item is eligible for return according to company policy.
  

  

Option A — Return Accepted in Bulk

Users can mark multiple orders as Return Accepted using the Bulk Actions menu.

Steps

1. Select one or more orders from the Return Verification listing page.

2. Click Return Accepted from the Bulk Actions menu.

3. A confirmation dialog appears.

4. Confirm the action.

   

Once confirmed:

• The selected orders are marked as Return Accepted.

• The orders move to the Return Accepted tab.

• The return lifecycle for those orders is completed.

Option B — Return Accepted Individually

Users can also mark a single order as Return Accepted.

Steps

1. Click the Order ID to open the Order Details dialog.

2. Navigate to the bottom-right corner of the order details page.

3. Click Return Accepted.

   

4. A confirmation dialog appears.

5. Confirm the action.

   

Once confirmed:

• The order is marked as Return Accepted.

• The order moves to the Return Accepted tab.

• The return lifecycle for the order is completed.

Outcome After Return Accepted

After successful verification and acceptance:

Return Verification → Return Accepted

The order is considered fully verified and accepted by the warehouse team, and the return process is completed.