Breadcrumbs

Return Requested

All initiated return requests appear in the Return Requested tab, where the operations team can review, approve, or decline each request.

  • Accept the return request.

  • Decline the return request.

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    image-20260601-102737.png

Option A — Accept a Single Return

  1. Locate the order in the Return Requested tab.

  2. Click Return Accept.

After acceptance, the order moves to the Return in Transit tab.

Option B — Decline a Return

  1. Click the Order ID to open the Order Details dialog.

  2. In the top-right corner of the order details page, click Decline Request.

    image-20260601-103117.png

  3. Enter the decline reason, then confirm the action.

    image-20260601-103154.png


  • image-20260601-103154.png

Once declined:

  • The return request is closed.

  • The order moves back to the Delivered Orders tab.

  • The order is removed from the return workflow.

Important: The Decline Request action is irreversible. Review and verify all return details before declining the return request. Once declined, the return cannot be processed further through the return management workflow.