Customer Blacklist

The Customer Blacklist feature allows brands to block customers who have repeatedly shown fraudulent or suspicious activity. To prevent future inconvenience and save operational time, OE enables brands to add a customer’s email ID and contact number to the blacklist, permanently restricting the customer from placing future orders.

Steps to Add a Customer to the Blacklist

1. Click the Utilities module from the sidebar.

2. Click Customer Blacklist from the dropdown menu.

3. Click the Blacklist tab. You will land on the Blacklisted Customers section.

4. Click the Add button. A small window will appear.

5. Enter the customer’s contact number in the Phone Number field and email ID in the Email field. Then select the reason for blacklisting the customer from the Reason dropdown field.

6. Click the Save button. The customer will be added to the blacklist.

Instructional Video

Removing a Customer from the Blacklist

• To remove a customer from the blacklist, click Remove next to the Customer ID. The customer will be removed from the blacklist.

Bulk Action via File

1. Click Action via File.

2. To add customers to the blacklist, download the sample file.

3. To remove customers from the blacklist, check the Remove box.

4. Click Select File and choose the completed file.

5. Type Upload to confirm.

6. Click the Upload button.