Report a bug/feature by writing an email
Send an email to shopdesk@shopdev.atlassian.net, write the details of bugs/features, and hit send. You can also attach pictures or videos in attachments. This will automatically create a ticket and we will be receiving your request. Please find a sample email :
How to raise a ticket directly from XAP Admin Portal?
How to raise a ticket directly from XStak Desk? - Link