Release Notes - September 2023

1. Improved Orders Table: Tooltips for Quick Info

We have successfully implemented tooltips for our order table rows, providing quick access to additional information.

Key Highlights:

• Tooltip Integration: With this enhancement, you can now hover over orders in the table to instantly access supplementary information without navigating to other screens.

• Efficient Insights: Tooltips offer a convenient way to view essential order details, reducing the need for extra clicks and improving workflow efficiency.

• Enhanced User Experience: This addition enhances the overall user experience by making it easier to access and interpret order information.

This feature is designed to streamline your order management tasks, providing a more intuitive and efficient experience.

2. Assigning Rules Enhancement: Country Dropdown Added

we've improved our Auto Assigning Rules by adding a "Country" dropdown alongside the existing "City" dropdown.

Highlights:

• Country Selection: You can now specify countries in your Auto Assigning Rules, enhancing assignment precision.

• Tailored Rules: This addition allows for more specific location-based rules, offering greater control over automatic assignment logic.

This enhancement provides a finer level of control in order allocation to meet precise geographical requirements.

3. Enhanced Order Editing: Quantity Increase for SKUs

Our team has successfully implemented the functionality to increase the quantity of SKUs in an order, catering to your dynamic customer needs more effectively.

Key Highlights:

• Quantity Adjustment: With this enhancement, you can now increase the quantity of SKUs within an order, aligning your inventory with customer demands seamlessly.

• Inventory Management: When the SKU quantity is increased, the system handles inventory adjustments accordingly, ensuring accuracy and synchronization with your Webstore.

• Flexible Pricing: For CC/Paid Orders, if increasing the SKU quantity impacts the total order price, the system automatically adjusts the payment amount to maintain consistency.

• Streamlined Workflow: To keep your orders synchronized with webstore, a new child order is created when SKU quantities are increased, ensuring seamless tracking and management.

This feature empowers you to meet customer requests for SKU quantity increases efficiently, providing a more responsive and customer-centric experience.

4. Exciting Integration: BigCommerce Now Integrated with OE

Successfully integrated BigCommerce with OE. This transformative integration promises to elevate your e-commerce experience to new heights!

Key Highlights:

• Seamless E-commerce Synergy: Our integration with BigCommerce creates a seamless connection between your online store and our OE system. This means that your e-commerce operations and order management will be perfectly synchronized, reducing complexities and saving valuable time.

• Real-Time Magic: With this integration, you'll enjoy real-time order updates. Your inventory levels will always be in sync, providing you with a clear and up-to-the-minute view of your business operations.

• Streamlined Workflow: Say goodbye to manual data entry and time-consuming tasks. The BigCommerce integration automates many aspects of order processing, allowing you to focus on what matters most - growing your business.

• Enhanced Customer Delight: A smooth shopping experience is key to keeping your customers happy. This integration ensures that your customers have a seamless journey from order placement to fulfillment, which can lead to increased satisfaction and loyalty.

• Advanced Reporting: Gain access to detailed analytics and reports that help you make informed business decisions. Track sales trends, customer behavior, and more with ease.

• Inventory Optimization: Keep your inventory levels in check effortlessly.

• Automated Order Processing: Experience the power of automation as orders flow seamlessly from your BigCommerce store to OE. Enjoy faster order fulfillment and reduced manual intervention.

We are absolutely thrilled about this milestone and can't wait to see the positive impact it will have on your business. Your success is our success!

5. CEGID Integration: Elevating Operational Excellence

Successfully integrated CEGID(a global Unified Commerce & POS platform for specialty retailers) with OE. This strategic integration brings a suite of advanced features and capabilities designed to elevate your business operations to new heights.

Key Integration Highlights:

1. Price Updates: Enjoy seamless and accurate price updates from CEGID to OE, ensuring that your pricing information remains current and precise.

2. Real-time Order Status Updates: Keep your CEGID order statuses synchronized with OE, providing a real-time view of your order fulfillment process for enhanced transparency and efficiency.

3. Inventory Tracking: Efficiently manage your inventory within the CEGID adapter, ensuring precise control over stock levels and inventory accuracy.

4. Customer Management: Take complete control of customer data with the ability to create, update, delete, and retrieve customer information effortlessly.

5. Voucher/Coupon Management: Flexibly manage vouchers and coupons with ease, including creation, updating, deletion, and retrieval options for dynamic promotions.

6. Click & Collect Optimization: Effectively manage click & collect orders, including the ability to mark them as collected, even for those that were previously reversed and collected, directly within CEGID.

7. Pick List Generation: Streamline your order preparation process by generating pick lists based on rules such as customer delivery dates, enhancing order fulfillment efficiency.

8. Dynamic Price Promotions: Enable or disable price promotions based on a predefined schedule, allowing for flexible pricing strategies tailored to your business needs.

9. Inventory Updates: Keep your inventory data up-to-date with seamless integration of CEGID updates into OE, ensuring that your inventory remains accurate and current.

This integration signifies a significant step forward in optimizing your business operations, providing advanced capabilities, real-time data synchronization, and increased operational efficiency.

6. Introducing XStak's Packer App: Revolutionizing Warehouse Operations

Unveil the XStak's Packer App, available on both Android and iOS platforms. This powerful application is designed to streamline and enhance the pick and pack process in your warehouse, providing you with unprecedented control and efficiency.

Key Features and Workflow:

1. Efficient Order Picking:

   • Generate pick lists with essential details.

   • Each picking activity is associated with a unique JOB-ID.

   Picking/Packing Scenarios:

   • Full Unavailability: Orders marked as "scratch" are notified to customer service for manual cancellation.

   • Partial Unavailability: Orders labeled "Unable to fulfill" prompt customer contact for partial fulfillment decisions.

   • Full Availability in Different Locations: Orders are automatically split and assigned to available inventory locations.

2. Dispatch Notes Printing:

   • Users can print OE dispatch notes via JOB-ID to temporarily label bulk packed packages.

3. Product Picking and Packing:

   • Users can view and pack one order at a time, ensuring order accuracy.

4. Order Packing and Labeling:

   • Once an order is picked, it can be packed, and a pre booking dispatch note is placed on the package.

   • Orders are processed one by one until the entire job is completed.

5. 3PL Booking:

   • Orders are automatically booked with specific 3PL partners based on predefined booking rules when packed.

6. AWB Printing:

   • AWB (Airway bills) can be printed via JOB-ID in the OE web app.

7. Final Package Labeling:

   • AWB labels are placed on packages, matching them with earlier pre booking dispatch notes.

8. User Availability Management:

   • Users (picker/packer) can set their availability status (available/unavailable), with orders automatically redistributed to available users to ensure even workload distribution.

9. Round Robin Load Distribution:

   • Orders assigned to a location are distributed evenly among available users (picker/packer) using round-robin load distribution.

This groundbreaking application is set to transform your warehouse operations, enhancing efficiency, accuracy, and control at every step of the process.

We are excited about the immense potential of the XStak's Packer App and look forward to your valuable feedback as we continue to refine and improve our services.

7. Enhanced Logistics: Seamless Courier Integration for Elevated Service

Introducing an array of renowned courier services into our logistics system. Get ready to supercharge your shipping and delivery processes with the integration of these leading courier partners: UPS, PDC, Mylers, and Aramex.

Discover the Power of Our Courier Integration:

1. UPS - Delivering Excellence

• A global giant in logistics, UPS brings unmatched reliability and reach to your shipping needs. With UPS integration, you can trust that your packages are in safe hands, no matter where they're headed.

2. PDC - Precision in Every Parcel

• PDC is synonymous with precision, ensuring your shipments arrive on time and in perfect condition. Say goodbye to shipping worries with PDC as your logistics partner.

3. Mylers - Your Trusted Partner

• Mylers understands the importance of trust in shipping. With Mylers integration, you're not just sending packages; you're sending trust and reliability to your customers.

4. Aramex - Fast, Secure, and Worldwide

• Aramex's global network ensures your packages reach every corner of the globe with speed and security. No destination is too remote, no timeline is too tight with Aramex.

Exciting Functionalities Await:

• Booking: Seamlessly book your shipments with these courier giants, all from a single platform.

• Cancellation: Enjoy the flexibility of canceling bookings as needed, no questions asked.

• Reverse Bookings: Effortlessly initiate reverse bookings for hassle-free returns, exchanges, or order corrections.

• Real-Time Tracking: Gain real-time visibility into your shipments' status and locations, allowing you to keep your customers informed and ensure timely deliveries.

Prepare to take your logistics operations to new heights with these exceptional courier partners. We are dedicated to delivering excellence in logistics, and we can't wait for you to experience the benefits of this integration.

8. RMA Enhancements: Elevating Returns and Refunds

Enhancement into our Return Merchandise Authorization (RMA) process. These upgrades are designed to streamline returns, improve customer satisfaction, and enhance your overall operational efficiency.

Enhancements:

1. RMA Return Policy Validation:

   • Customers can now initiate RMAs with real-time policy checks, ensuring that returns meet your established criteria.
     

     

2. RMA Refund Event to Sales Channels:

   • Enhance transparency by automatically communicating RMA refund events to your sales channels, keeping all stakeholders informed.

3. RMA Return Events on Sales Channels:

   • Ensure consistency and accuracy by reflecting RMA return events on your sales channels, providing customers with real-time updates.

4. API for Refund Calculation:

   • Streamline refund calculations with a dedicated API, improving accuracy and reducing manual effort.

5. Partial Return Order References:

   • Easily track partial return orders by saving references in the parent order, simplifying order management.

6. RMA Tags in Filters Dropdown:

   • Improve organization and visibility with the addition of RMA tags in the filters dropdown, making it easier to locate and manage RMA-related information.

7. Self-Return or Courier Option:

   • Provide flexibility to customers by allowing them to choose between self-return and courier service, optimizing the returns process.

8. Time Slot Selection for Courier Returns:

   • Enhance customer convenience by enabling the selection of preferred time slots for courier returns, improving the overall return experience.

     

These RMA enhancements are designed to empower your business with greater control, efficiency, and customer satisfaction. We are committed to continually refining our services to meet your evolving needs.

• SKU Search Enhancement

• RFM Revamp

• Duplicate Orders Functionality Enhancement