There are multiple way of reporting bugs or new features to us :
Report a bug / feature by writing email
Send an email to email@example.com, write the details of bugs / features and hit send. You can also attach pictures or videos in attachments. This will automatically creates a ticket and we will be receiving your request. Please fins a sample email :
Raise a ticket from Admin portal
How to raise a ticket directly from XAP Admin Portal?
Raise a ticket from Service desk
Here are the video instructions of How to raise a ticket from Service Desk :https://www.loom.com/share/865b12d9efb14e3c8b52ba1c26c6f918