How to raise a ticket for support/report an issue for OE?

There are multiple way of reporting bugs or new features to us :

Report a bug / feature by writing email

Send an email to oe@shopdev.atlassian.net, write the details of bugs / features and hit send. You can also attach pictures or videos in attachments. This will automatically creates a ticket and we will be receiving your request. Please fins a sample email :

Raise a ticket from Admin portal

How to raise a ticket directly from XAP Admin Portal?

Raise a ticket from Service desk

How to raise a ticket directly from XStak Desk? - Link

Here are the video instructions of How to raise a ticket from Service Desk :