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How to raise a ticket for support/report an issue for OE?

There are multiple way of reporting bugs or new features to us :

Report a bug / feature by writing email

Send an email to oe@shopdev.atlassian.net, write the details of bugs / features and hit send. You can also attach pictures or videos in attachments. This will automatically creates a ticket and we will be receiving your request. Please fins a sample email :


Raise a ticket from Admin portal

How to raise a ticket directly from XAP Admin Portal?

https://www.loom.com/share/641970685d564db196a901edb10d9388


Raise a ticket from Service desk

Here are the video instructions of How to raise a ticket from Service Desk :

https://www.loom.com/share/865b12d9efb14e3c8b52ba1c26c6f918


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